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Delivery Policy
Welcome to MY ORGANIC WORLD STORE (myorganicworld.net). By placing an order on our website and selecting the payment method, you are acknowledging and agreeing to abide by the terms and conditions outlined in our Delivery Policy. We recommend reviewing this policy carefully to ensure a smooth shopping experience.
By utilizing the services offered by myorganicworld.net, you are implicitly accepting the terms and conditions detailed in this Delivery Policy. If you do not agree with any aspect of this policy, we kindly request that you refrain from using the website – myorganicworld.net.
Order processing and shipping
Thank you for choosing to shop with us! We want to provide you with detailed information about our order processing and shipping procedures to ensure a seamless shopping experience:
Order Processing Time:
Orders are normally dispatched within three working days although this can be slightly longer during our busy time for the order. Everything is picked and packed by hand, so we hope you won’t mind waiting a little longer!
Shipping Availability:
At the moment, we offer shipping services exclusively within Kuwait and other GCC countries. We are committed to ensuring that our customers in Kuwait receive their orders promptly and efficiently.
Shipping Fees:
When you proceed to checkout, the shipping fees will be calculated based on the delivery location you provide. This ensures transparency and allows you to know the exact shipping costs before finalizing your purchase.
All areas in Kuwait with fees (2.500 K.D) except remote areas such as Sunday morning Al-Khair Al-Wafra Al-Mutla and others in the amount of (7 K.D)
This is a contribution towards the cost of packing and includes the cost of protective packaging to safeguard your seeds in transit.
If you are placing an order from outside of Kuwait, it is your responsibility to ensure there are no restrictions regarding import to your country.
We cannot take responsibility for any disallowed items being confiscated by your country’s Customs nor any resulting charge imposed by them. If there is a restriction on package value, you must ensure that each order you place is within this limit.
Order confirmation and cancellation
Cancellation Before Dispatch:
Customers can cancel their orders before the items are dispatched.
To cancel an order, customers should contact the customer service team promptly.
Order Confirmation:
Upon confirmation of an order, customers will receive an email. The confirmation email will contain comprehensive details about the order, including the total amount due and the chosen payment method.
Cancellation After Dispatch:
If an order has already been dispatched, canceling orders may not be feasible. Customers seeking to cancel their orders after dispatch should contact customer service immediately for possible assistance.
Delivery policy changes
MY ORGANIC WORLD STORE may update these Terms of Use.
Any changes will be effective immediately upon posting on the website. Your continued use of the site constitutes acceptance of the updated terms.
Contacting us for any further help
If you have any questions or concerns to MY ORGANIC WORLD STORE, please use one of the below methods according to your needs.
General help:
For a quicker way to find related information to your inquiry, we suggest you first review our customer help center and read all the available FAQs.
General questions and inquiries:
For any general inquiries or any topics not related to orders use our contact us page and fill in the general inquiries form.
Order and product issues:
For any other topics related to orders use our order issues page and fill in the order issues form.
